Shipping policy
At SOLA, we aim to deliver your order quickly, safely, and reliably.
Processing Time
All orders are processed within 1–3 business days.
You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Time
We currently ship across Australia.
- Free Shipping: 7-12 business days
Please note that delivery times may vary depending on your location and external factors.
Shipping Costs
We offer free shipping on all Australian orders.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery in real time.
Delays
While we work with trusted logistics partners, occasional delays may occur due to high demand, courier issues, or unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout. SOLA is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery and we will assist you as quickly as possible.
International Shipping
International shipping may be available upon request. Please contact us directly for more information.
If you have any questions regarding your order, feel free to contact us at solasupportau@gmail.com